Serving businesses nationwide from the heart of Philadelphia
Meet Erik
With over 25 years of expertise, CTI is a trusted managed services provider offering nationwide IT solutions. We specialize in network management, cybersecurity, cloud integration, and 24/7 support to businesses across diverse industries and regions. Our tailored IT strategies ensure alignment with each client’s unique goals, supported by a team of certified professionals who stay at the cutting edge of technology. As a partner dedicated to our clients’ success, CTI is committed to delivering scalable, future-ready solutions that empower businesses to thrive in an ever-evolving digital landscape.
- Strategizing and solving IT challenges
- Servicing 50-600+ endpoints
- Helping you through all your growth phases
- Improving productivity when and where you need it
- Tackling each business’s unique issues
- There when you need us—exactly when you need us
- Letting you focus on building your business
- Data interpretation
Erik’s expertise in information technology has helped countless business owners in the Philadelphia area avoid catastrophic mistakes before they knew they were making them.
Our Services
- Manage Services
- Digital Marketing
- Web Development
- IT Managed Services
- Cloud Services & Software
- Telecom & Installations
- Network Design & Implementation
- Cyber Security & Data Recovery
- Data Cabling
Solving Dynamic Challenges
for Growing Businesses
Technology isn’t just a part of your business—it’s what makes it function. That’s why we’re bridging the gap between IT and growth, providing a resource for any size business. Our team of experts are agile enough to help with it all. We can step in and step out as needed, or go completely hands-on: it’s up to you. Either way, we will work to help to improve the value of your business, no matter your size or need.
“CTI Connection” and “VIP GOLD” represent two of our most popular model tiers,
but we can also customize a package just for you:
CTI Connection
CTI Connection is your go-to foundational support, ensuring your business remains secure, operational, and up-to-date. Recommended for all customers, it provides comprehensive coverage across key IT areas:
Backup and Recovery:
- Daily backups to both local NAS and the cloud.
- Full disk imaging for comprehensive data protection.
- 250GB of automated cloud backup, expandable at $35/mo per additional 250GB.
- Quick, straightforward recovery processes.
- Secure, encrypted backups in Acronis Cloud storage, located within the USA.
Managed Services:
- Cutting-edge anti-virus and spyware protection.
- Automated updates for virus definitions.
- Verification of backup jobs for assured data integrity.
- Firewall management, including VPN setup and port adjustments.
Patches and Updates:
- Automated Windows patch management for seamless security.
- Updates for key third-party applications (Java, Flash, Adobe, Firefox).
Tech Support:
- Biannual on-site reviews of your network’s health.
- Access to discounted hourly rates for extended support needs.
VIP Gold
- Unlimited Support: Access to our help desk via phone and email, live from 8:00AM to 5:30PM, Monday through Friday (excluding public holidays).
- Comprehensive Desktop Support: Solutions for all desktop queries, including Microsoft, bespoke software, and network issues, facilitated by remote access technologies.
- Dedicated Resolution Commitment: We liaise with you and any software vendors to ensure any problem is thoroughly resolved.
- Transparent Third-Party Costs: Direct billing for any third-party support costs incurred.
On-Site Services:
- Biannual on-site review of your network’s health to ensure optimal performance.
- Competitive on-site labor rates for any required physical assistance.
VIP Platinum
Gold VIP Platinum Plan: Unlimited Tech Support for a Flat Fee Our VIP Platinum Plan builds upon the benefits of the VIP Gold package, offering enhanced support and additional services for businesses that demand top-tier technical assistance. Enjoy peace of mind with:
- Unlimited Technical Support: No limits on support requests.
- Local Workstation Backups: Ensure your critical data is protected with local backups (NAS required).
- Emergency Service: After-hours emergency support available on an on-call basis.
- On-site Hardware Maintenance & Repairs: Qualified technicians will handle all on-site hardware maintenance and repair needs.
- Quarterly Network Health Review: Proactive, on-site network health checks every quarter to ensure optimal performance.
Service Level Agreements (SLAs):
- 4-Hour SLA: For site-wide outages or system failures impacting multiple locations.
- 8-Hour SLA: For system failures affecting multiple users at a single site.
- 16-Hour SLA: For application or functionality issues not affecting multiple users.
- Warranty and Vendor Support: We handle all warranty claims and vendor interactions for you.
Please note: The VIP Platinum Plan does not cover project-oriented work, new software version releases, new equipment installations, or network changes/upgrades.
What Our Clients Say About Us
Simply the best. Better than all the rest. Extremely honest honorable and knowledgeable. They always respond quickly and keep my infrastructure running well. Highly recommend CTI for all of your computer and telecommunication needs.
Harry J, Gilbert, D.D.S., F.A.G.D. Cherry Hill & Long Beach Island, NJ
Simply the best. Better than all the rest. Extremely honest honorable and knowledgeable. They always respond quickly and keep my infrastructure running well. Highly recommend CTI for all of your computer and telecommunication needs
Joel Chanen, D.D.S., F.A.G.D., P.C. Colmar, PA
CTI has been our IT specialist since their inception. Their expertise, professionalism, and service have added considerable value to us and our patients. Nowhere else will you get such quick response and problem resolution than with the team at CTI Tech.”
Jon Rusk, Manager at LuLu Country Club
They saved our business from total disaster. I am so thankful that we partnered with CTI and chose to enroll in their preventative maintenance plan: A few years ago, our building caught fire overnight and burnt to the ground. Everything was gone. My first thought was, we’re done…we’re out of business! Thankfully CTI, with their preventative managed services approach, had been backing up our systems and data offsite, and were able to get us back up and running within 24 hours in a temporary trailer. Their rapid response and problem resolution to our issues is invaluable. What CTI gives us is complete peace of mind that our computer systems will always be up and running despite any issues that may come up.